Client renews their mystery shopping services with the San
Diego based mystery shopping company -- Advanced Feedback, Inc.
SAN DIEGO, CA, June 25, 2013 – Advanced Feedback, Inc.
welcomes back McDonald Automotive Group. Originally signed in 2002, the mystery
shopping firm previously conducted phone mystery shops for their Colorado
dealership locations until 2008. Since returning they have now added their parts
departments.
The dealerships rely on phone mystery shops to monitor each
service and parts agent's customer service skills. Mystery shoppers pose as
potential customers and call inquiring about a series of problems, purchasing
parts, rates and availability. Agents are scored based on a number of criteria
from phone handling to appointment setting.
"Our clients rely on
our mystery shopping programs to gauge agent performance and the first
impressions of their potential customers in order to help turn real calls into
real customers." stated Kurt Adams, Account Director of Advanced Feedback.
On a daily basis, Advanced Feedback provides immediate
results to McDonald Automotive Group and many other companies. These results
include the agent's individual phone shop report and recorded call; all
accessible via online streaming and smart phone apps. This immediate feedback
allows for correct training and counsel to take place if needed. To learn more about telephone mystery
shopping visit http://www.advancedfeedback.com/mystery-shopper-phone-training.html. Or, if you are looking for something short
term, they also offer an on demand type of service through their secure online
store http://www.advancedfeedback.com/phone-shop-store-2.html.
