Welcome New Clients! September, 2016

A welcome to Cellular Sales of Indiana in Indiana, IN, evaluating customer service and sales with Advanced Feedback's undercover mystery shoppers. Greenway Auto Group in San Antonio, TX with SAR Automotive is utilizing phone shops, website secret shops and onsite mystery shoppers for their dealerships. Let us know if we can be of service to you!

Summer Update! August 2016

We hope everyone's summer is going great! We're welcoming the Philadelphia Eagles, Philadelphia PA to our growing list of Entertainment based onsite mystery shopping evaluations this summer! We'll be conducting mystery shops for concerts, sporting and special events. We are also pleased to welcome the Fox Sports Grill in San Diego using our restaurant secret shopper program for both bar and dining experiences. We also welcome Enterprise Truck Rental in San Francisco CA whom we will be providing phone shops for.

McDonald Automotive Group Renews and Expands Telephone Mystery Shopping Service With Advanced Feedback

Client renews their mystery shopping services with the San Diego based mystery shopping company -- Advanced Feedback, Inc.

SAN DIEGO, CA, June 25, 2013 – Advanced Feedback, Inc. welcomes back McDonald Automotive Group. Originally signed in 2002, the mystery shopping firm previously conducted phone mystery shops for their Colorado dealership locations until 2008. Since returning they have now added their parts departments.

The dealerships rely on phone mystery shops to monitor each service and parts agent's customer service skills. Mystery shoppers pose as potential customers and call inquiring about a series of problems, purchasing parts, rates and availability. Agents are scored based on a number of criteria from phone handling to appointment setting.

"Our clients rely on our mystery shopping programs to gauge agent performance and the first impressions of their potential customers in order to help turn real calls into real customers." stated Kurt Adams, Account Director of Advanced Feedback.

On a daily basis, Advanced Feedback provides immediate results to McDonald Automotive Group and many other companies. These results include the agent's individual phone shop report and recorded call; all accessible via online streaming and smart phone apps. This immediate feedback allows for correct training and counsel to take place if needed.  To learn more about telephone mystery shopping visit http://www.advancedfeedback.com/mystery-shopper-phone-training.html.  Or, if you are looking for something short term, they also offer an on demand type of service through their secure online store http://www.advancedfeedback.com/phone-shop-store-2.html.

New Mystery Shopping Video Services

Advanced Feedback is pleased to announce the launch of it’s entirely redesigned website at AdvancedFeedback.com. The site has a completely new look and provides users with an overview of all customer experience management tools.

Along with a multitude of varying mystery shopping services, Advanced Feedback is happy to announce our newly designed and reformed video shopping services. Our professional video mystery shopping services provide you with the tools and technology to see exactly what is happening between your employees and your customers. Our services not only provide insight into the experience of a customer, but actual, objective evaluation of your team’s selling skills. Concealed cameras film the entire presentation from greeting to closing.

Businesses hoping to take customer service to the next level can benefit with our services by:

    1. Professional and affordable video shopping services for any industry
    2. View customer flow and analyze performance gaps
    3. Monitor procedures and implemented initiatives
    4. Evaluate new hires and staff veterans
    5. Are your employees ethical and interested in customer needs?
    6. Motivate your sales team and drive them to produce results
    7. Video is highly effective in sales meetings and training seminars
    8. Evaluate your competition
    9. A real, authentic, recorded customer point of view
    10. Visual presentations show you exactly where changes need to be made
    11. Stimulate friendly competition between your top performers
    12. Establish total awareness of your sales or business environment

Howard Puterman, VP and General Manager of Enterprise Rent-A-Car, states “Advanced Feedback has been servicing my needs for the past eight years and has been absolutely terrific. They are always responsive to our ever-changing needs.”

Contact them today to see how we can offer you totally customized sales and customer service inspections.