Client renews their mystery shopping services with the San
Diego based mystery shopping company -- Advanced Feedback, Inc.
SAN DIEGO, CA, May 16, 2013 – Advanced Feedback, Inc.
welcomes back Contractors State License Schools. Originally signed in 2002, the
mystery shopping firm previously conducted phone shops for their California
State wide locations until 2011.
The campuses rely on phone shops to monitor each sales
agent's customer service skills. Mystery shoppers pose as potential students
and call inquiring about classes, rates and availability. Agents are scored
based on a number of criteria, such as friendliness, helpfulness, positivity,
qualification, building rapport, building value, enrollment / appointment
offers, overcoming objections and/or fears.
Linda Tran, Account Administrator of Advanced Feedback
states, "In today’s economy, many businesses rely on mystery shoppers to
be their eyes and ears on their employees. Phone shops gauge agent performance
and the first impressions of their potential customers."
On a daily basis, Advanced Feedback provides immediate
results to Contractors State License Schools and many other companies. These results
include the agent's individual phone shop report and recorded call; all
accessible via online streaming and smart phone apps. This immediate feedback
allows for correct training and counsel to take place if needed. To learn more about telephone mystery
shopping visit
http://www.advancedfeedback.com/mystery-shopper-phone-training.html
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| Advanced Feedback - Mystery Shopping Company - Telephone Skills Training and Monitoring |
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