Happy New Year Everyone! We are grateful for your continued support and help. We would like to welcome Marval Auto Glass in Denver, CO, who will be using our automotive service mystery shopping service to evaluate their customer service and sales for their windshield replacement service. Statesman USA located in Scottsdale AZ is utilizing our onsite mystery shoppers for their real estate property locations. We are pleased to welcome Salons by JC located in several states who will be using us to evaluate telephone, email and onsite customer service and sales for their retail leasing properties. A brand new TomKats restaurant is opening soon in Nashville, TN. We are proud to be adding the new Fin & Pearl to our list of restaurant mystery shops!
Showing posts with label CA. Show all posts
Showing posts with label CA. Show all posts
Monday, January 9, 2017
Winter Update
December 9, 2016
Winter Update
We hope everyone has a wonderful holiday season! This month we're welcoming The Broken Yolk Cafe, Orange CA to our growing list of restaurant onsite mystery shop evaluations. We are also pleased to welcome Hampton Homes and Oakdale Homes from Farmers Branch Texas who will be using our telephone and video real estate secret shopper program.
Tuesday, June 18, 2013
Welcome Salon Republic!
Advanced Feedback is proud to welcome Salon Republic, to our list of onsite mystery shop evaluations! Salon Republic will be taking advantage of our telephone and onsite mystery shopping services for their salon facilities.
Wednesday, June 12, 2013
Welcomes Two New California Restaurants
Advanced Feedback is proud to welcome Bestia LA, to our list of restaurant mystery shop evaluations! Bestia LA will be taking advantage of our mystery shopper services. We are also proud to welcome Aloft in Silicon Valley!
Friday, May 17, 2013
Morongo Casino Resort & Spa Extends Mystery Phone Shopping Service to PBX Department
Southern California casino expands telephone mystery shopping services to their PBX department in order to further enhance the customer experience for their front lines.
SAN DIEGO, CA, May 17, 2013 – Advanced Feedback, Inc. a San Diego based mystery shopping company that provides video, onsite and telephone skills evaluations nationally and in neighboring Canada and Mexico. Welcomed the addition of another Morongo Casino Resort & Spa department this year. The mystery shopping firm has been working with the Cabazon, CA casino since 2012.
Account Manager, Geoff Gladu of Advanced Feedback said, "We are very pleased with this new expansion and owe it all to Matt Huber their Revenue & Reservations Manager. We have been working closely with Matt throughout his career since 2006 mostly providing reservation and PBX department services.” He also commented “We look forward to providing Connie Aragon (PBX Manager) the same high quality of service and support both today and in the future."
The casinos Reservation and PBX departments rely on telephone mystery shops to monitor each operator’s customer service telephone skills. Mystery shoppers pose as potential customers and call inquiring about such things as rates, availability, special events, gaming, amenities, services, specials and much more. Telephone attendants are scored based on a number of criteria, such as rapport building, determining needs, building value, appointment / reservation offers, overcoming resistance, friendliness, helpfulness and professionalism.
Advanced Feedback provides next business day and even same day reporting to Morongo Casino Resort & Spa. These results include the agent's individual phone shop report and recorded call; all accessible via online streaming and smart phone apps. This immediate feedback allows for encouragement, corrective training and counsel to take place if needed.
To learn more about telephone mystery shopping visit http://advancedfeedback.com/services-mystery-shopping-company.html
Thursday, May 16, 2013
Contractors State License Schools Renews Telephone Mystery Shopping Service With Advanced Feedback
Client renews their mystery shopping services with the San
Diego based mystery shopping company -- Advanced Feedback, Inc.
SAN DIEGO, CA, May 16, 2013 – Advanced Feedback, Inc.
welcomes back Contractors State License Schools. Originally signed in 2002, the
mystery shopping firm previously conducted phone shops for their California
State wide locations until 2011.
The campuses rely on phone shops to monitor each sales
agent's customer service skills. Mystery shoppers pose as potential students
and call inquiring about classes, rates and availability. Agents are scored
based on a number of criteria, such as friendliness, helpfulness, positivity,
qualification, building rapport, building value, enrollment / appointment
offers, overcoming objections and/or fears.
Linda Tran, Account Administrator of Advanced Feedback
states, "In today’s economy, many businesses rely on mystery shoppers to
be their eyes and ears on their employees. Phone shops gauge agent performance
and the first impressions of their potential customers."
On a daily basis, Advanced Feedback provides immediate
results to Contractors State License Schools and many other companies. These results
include the agent's individual phone shop report and recorded call; all
accessible via online streaming and smart phone apps. This immediate feedback
allows for correct training and counsel to take place if needed. To learn more about telephone mystery
shopping visit
http://www.advancedfeedback.com/mystery-shopper-phone-training.html
 | |
| Advanced Feedback - Mystery Shopping Company - Telephone Skills Training and Monitoring |
Wednesday, April 24, 2013
Telephone Mystery Shoppers Find Hard Times Drive Hard Tactics
Good phone skills should be obtained by building a level of rapport with a prospective client before asking for their business.
(Archive - advancedfeedback.com - San Diego, CA, Feb 19, 2009) – With the country now officially recognized as being in a recession since December of last year, businesses are scrambling to adapt. Many are simply trying to hang on, abandoning, at least for now, visions of increased market share. Thus it perhaps should come as no surprise employees who deal with the public over the phone have become more aggressive, says Kurt Adams, Senior Accounts Director of Advanced Feedback, a leading provider of telephone monitoring services. "It used to be we were asked to measure items that tended to make the customer feel warm and fuzzy, such as using their name. Now it seems the sole focus is how many times we get asked for our business", commented Mr. Adams.
While employee interest in getting or retaining a customer's business is undeniably an aspect of good service, how and when this is manifested can be of equal importance. Specifically, Adams' cites asking the customer for the business in the first 10 seconds of the call. "I know it's a bit of an exaggeration, but isn't that like asking someone for a date before knowing their name?" he asked. Good phone skills suggest building at least some level of rapport with a prospective client before getting to the proverbial bottom line. Showing interest in a customer is more than asking repeatedly for an appointment or reservation; other elements include using the customer's name or asking how they happened to be in the market for the company's services. Moderation, as Ben Franklin reminds us, is a good thing.
(Archive - advancedfeedback.com - San Diego, CA, Feb 19, 2009) – With the country now officially recognized as being in a recession since December of last year, businesses are scrambling to adapt. Many are simply trying to hang on, abandoning, at least for now, visions of increased market share. Thus it perhaps should come as no surprise employees who deal with the public over the phone have become more aggressive, says Kurt Adams, Senior Accounts Director of Advanced Feedback, a leading provider of telephone monitoring services. "It used to be we were asked to measure items that tended to make the customer feel warm and fuzzy, such as using their name. Now it seems the sole focus is how many times we get asked for our business", commented Mr. Adams.
While employee interest in getting or retaining a customer's business is undeniably an aspect of good service, how and when this is manifested can be of equal importance. Specifically, Adams' cites asking the customer for the business in the first 10 seconds of the call. "I know it's a bit of an exaggeration, but isn't that like asking someone for a date before knowing their name?" he asked. Good phone skills suggest building at least some level of rapport with a prospective client before getting to the proverbial bottom line. Showing interest in a customer is more than asking repeatedly for an appointment or reservation; other elements include using the customer's name or asking how they happened to be in the market for the company's services. Moderation, as Ben Franklin reminds us, is a good thing.
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