Contractors State License Schools Renews Telephone Mystery Shopping Service With Advanced Feedback

Client renews their mystery shopping services with the San Diego based mystery shopping company -- Advanced Feedback, Inc.

SAN DIEGO, CA, May 16, 2013 – Advanced Feedback, Inc. welcomes back Contractors State License Schools. Originally signed in 2002, the mystery shopping firm previously conducted phone shops for their California State wide locations until 2011.

The campuses rely on phone shops to monitor each sales agent's customer service skills. Mystery shoppers pose as potential students and call inquiring about classes, rates and availability. Agents are scored based on a number of criteria, such as friendliness, helpfulness, positivity, qualification, building rapport, building value, enrollment / appointment offers, overcoming objections and/or fears.

Linda Tran, Account Administrator of Advanced Feedback states, "In today’s economy, many businesses rely on mystery shoppers to be their eyes and ears on their employees. Phone shops gauge agent performance and the first impressions of their potential customers."

On a daily basis, Advanced Feedback provides immediate results to Contractors State License Schools and many other companies. These results include the agent's individual phone shop report and recorded call; all accessible via online streaming and smart phone apps. This immediate feedback allows for correct training and counsel to take place if needed.  To learn more about telephone mystery shopping visit http://www.advancedfeedback.com/mystery-shopper-phone-training.html

Advanced Feedback - Mystery Shopping Company - Telephone Skills Training and Monitoring

Advanced Feedback, Mystery Shopping in Mexico

Advanced Feedback is proud to extend their mystery shopping services to clients in Mexico.

(Archive - advancedfeedback.com - SAN DIEGO, CA, Feb 19, 2009) – While domestic businesses have long used mystery shopping to measure and improve sales and service efforts, a growing number of international businesses are starting to use U.S.-based mystery shopping companies to test their foreign sales and service.

In 2008 Advanced Feedback Inc. was contracted to provide telephone and onsite mystery shopping services at various resort and real estate developments throughout Mexico. International developers and property managers often use a combination of both in-house and out-sourced sales and service personnel presenting a challenge of both distance and diversity. Lacking employee measurement and customer feedback, our clients turned to Advanced Feedback for a standardized and in-depth secret shopper program, says Geoff Gladu, Account Manager for Advanced Feedback.

Advanced Feedback takes Mystery Shopping to Canada

Mystery shopping is not just a U.S. based practice. Advanced Feedback provides mystery shopping not only in the states but also in Canada and Mexico.

(Archive - advancedfeedback.com - SAN DIEGO, CA, Feb 19, 2009) – A long time provider of telephone and onsite mystery shopping, Advanced Feedback now provides both services in Canada. "Our presence in Canada was first established when we started using French speaking Canadians to meet the needs of one of our multi-national clients", says Zachary Hooker, President of Advanced Feedback. Inc. "For most secret shopping programs to be successful it is important to recruit and train shoppers that reflect the clients target market – even regional dialects can be a tip-off if the business typically caters to their immediate locale."

During their first few years supporting Canadian businesses with secret telephone shops, Advanced Feedback made all calls from their San Diego location. As the volume increased the mystery shopping firm established a system to use local Canadians, routing the recorded phone shops through their in-house servers. "Our clients use Advanced Feedback's recorded phone shops, Feedback-24 alerts, phone skills tips, and monthly performance trend reports to monitor and train telephone agents. In these times of economic uncertainty it is absolutely essential to turn all inbound calls into appointments, reservations, or sales. You simply can't afford to lose a lead due to poor phone skills" proclaims Zachary.

Advanced Feedback conducts mystery shopping programs in all states, Mexico, and Canada. For more information visit www.AdvancedFeedback.com