McDonald Automotive Group Renews and Expands Telephone Mystery Shopping Service With Advanced Feedback

Client renews their mystery shopping services with the San Diego based mystery shopping company -- Advanced Feedback, Inc.

SAN DIEGO, CA, June 25, 2013 – Advanced Feedback, Inc. welcomes back McDonald Automotive Group. Originally signed in 2002, the mystery shopping firm previously conducted phone mystery shops for their Colorado dealership locations until 2008. Since returning they have now added their parts departments.

The dealerships rely on phone mystery shops to monitor each service and parts agent's customer service skills. Mystery shoppers pose as potential customers and call inquiring about a series of problems, purchasing parts, rates and availability. Agents are scored based on a number of criteria from phone handling to appointment setting.

"Our clients rely on our mystery shopping programs to gauge agent performance and the first impressions of their potential customers in order to help turn real calls into real customers." stated Kurt Adams, Account Director of Advanced Feedback.

On a daily basis, Advanced Feedback provides immediate results to McDonald Automotive Group and many other companies. These results include the agent's individual phone shop report and recorded call; all accessible via online streaming and smart phone apps. This immediate feedback allows for correct training and counsel to take place if needed.  To learn more about telephone mystery shopping visit http://www.advancedfeedback.com/mystery-shopper-phone-training.html.  Or, if you are looking for something short term, they also offer an on demand type of service through their secure online store http://www.advancedfeedback.com/phone-shop-store-2.html.

Welcome Salon Republic!

Advanced Feedback is proud to welcome Salon Republic, to our list of onsite mystery shop evaluations! Salon Republic will be taking advantage of our telephone and onsite mystery shopping services for their salon facilities.

Welcomes Two New California Restaurants

Advanced Feedback is proud to welcome Bestia LA, to our list of restaurant mystery shop evaluations! Bestia LA will be taking advantage of our mystery shopper services. We are also proud to welcome Aloft in Silicon Valley!

Morongo Casino Resort & Spa Extends Mystery Phone Shopping Service to PBX Department

Southern California casino expands telephone mystery shopping services to their PBX department in order to further enhance the customer experience for their front lines.

SAN DIEGO, CA, May 17, 2013 – Advanced Feedback, Inc. a San Diego based mystery shopping company that provides video, onsite and telephone skills evaluations nationally and in neighboring Canada and Mexico. Welcomed the addition of another Morongo Casino Resort & Spa department this year. The mystery shopping firm has been working with the Cabazon, CA casino since 2012.

Account Manager, Geoff Gladu of Advanced Feedback said, "We are very pleased with this new expansion and owe it all to Matt Huber their Revenue & Reservations Manager. We have been working closely with Matt throughout his career since 2006 mostly providing reservation and PBX department services.” He also commented “We look forward to providing Connie Aragon (PBX Manager) the same high quality of service and support both today and in the future."

The casinos Reservation and PBX departments rely on telephone mystery shops to monitor each operator’s customer service telephone skills. Mystery shoppers pose as potential customers and call inquiring about such things as rates, availability, special events, gaming, amenities, services, specials and much more. Telephone attendants are scored based on a number of criteria, such as rapport building, determining needs, building value, appointment / reservation offers, overcoming resistance, friendliness, helpfulness and professionalism.

Advanced Feedback provides next business day and even same day reporting to Morongo Casino Resort & Spa. These results include the agent's individual phone shop report and recorded call; all accessible via online streaming and smart phone apps. This immediate feedback allows for encouragement, corrective training and counsel to take place if needed.

To learn more about telephone mystery shopping visit  http://advancedfeedback.com/services-mystery-shopping-company.html

Contractors State License Schools Renews Telephone Mystery Shopping Service With Advanced Feedback

Client renews their mystery shopping services with the San Diego based mystery shopping company -- Advanced Feedback, Inc.

SAN DIEGO, CA, May 16, 2013 – Advanced Feedback, Inc. welcomes back Contractors State License Schools. Originally signed in 2002, the mystery shopping firm previously conducted phone shops for their California State wide locations until 2011.

The campuses rely on phone shops to monitor each sales agent's customer service skills. Mystery shoppers pose as potential students and call inquiring about classes, rates and availability. Agents are scored based on a number of criteria, such as friendliness, helpfulness, positivity, qualification, building rapport, building value, enrollment / appointment offers, overcoming objections and/or fears.

Linda Tran, Account Administrator of Advanced Feedback states, "In today’s economy, many businesses rely on mystery shoppers to be their eyes and ears on their employees. Phone shops gauge agent performance and the first impressions of their potential customers."

On a daily basis, Advanced Feedback provides immediate results to Contractors State License Schools and many other companies. These results include the agent's individual phone shop report and recorded call; all accessible via online streaming and smart phone apps. This immediate feedback allows for correct training and counsel to take place if needed.  To learn more about telephone mystery shopping visit http://www.advancedfeedback.com/mystery-shopper-phone-training.html

Advanced Feedback - Mystery Shopping Company - Telephone Skills Training and Monitoring

Advanced Feedback, Mystery Shopping in Mexico

Advanced Feedback is proud to extend their mystery shopping services to clients in Mexico.

(Archive - advancedfeedback.com - SAN DIEGO, CA, Feb 19, 2009) – While domestic businesses have long used mystery shopping to measure and improve sales and service efforts, a growing number of international businesses are starting to use U.S.-based mystery shopping companies to test their foreign sales and service.

In 2008 Advanced Feedback Inc. was contracted to provide telephone and onsite mystery shopping services at various resort and real estate developments throughout Mexico. International developers and property managers often use a combination of both in-house and out-sourced sales and service personnel presenting a challenge of both distance and diversity. Lacking employee measurement and customer feedback, our clients turned to Advanced Feedback for a standardized and in-depth secret shopper program, says Geoff Gladu, Account Manager for Advanced Feedback.

New Mystery Shopping Video Services

Advanced Feedback is pleased to announce the launch of it’s entirely redesigned website at AdvancedFeedback.com. The site has a completely new look and provides users with an overview of all customer experience management tools.

Along with a multitude of varying mystery shopping services, Advanced Feedback is happy to announce our newly designed and reformed video shopping services. Our professional video mystery shopping services provide you with the tools and technology to see exactly what is happening between your employees and your customers. Our services not only provide insight into the experience of a customer, but actual, objective evaluation of your team’s selling skills. Concealed cameras film the entire presentation from greeting to closing.

Businesses hoping to take customer service to the next level can benefit with our services by:

    1. Professional and affordable video shopping services for any industry
    2. View customer flow and analyze performance gaps
    3. Monitor procedures and implemented initiatives
    4. Evaluate new hires and staff veterans
    5. Are your employees ethical and interested in customer needs?
    6. Motivate your sales team and drive them to produce results
    7. Video is highly effective in sales meetings and training seminars
    8. Evaluate your competition
    9. A real, authentic, recorded customer point of view
    10. Visual presentations show you exactly where changes need to be made
    11. Stimulate friendly competition between your top performers
    12. Establish total awareness of your sales or business environment

Howard Puterman, VP and General Manager of Enterprise Rent-A-Car, states “Advanced Feedback has been servicing my needs for the past eight years and has been absolutely terrific. They are always responsive to our ever-changing needs.”

Contact them today to see how we can offer you totally customized sales and customer service inspections.